Substitution and Exchange Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color.
If you are not satisfied with the purchased VIP Floral Designs product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 1-3 days of receipt of your VIP Floral Designs order. You may call, come in person, or write to us.